Shipping & Return Policy

Introduction

At CHI RITUALS, we are dedicated to providing high-quality products and services. This policy outlines our shipping procedures, as well as the conditions under which returns and refunds are accepted.

Shipping Destinations

CHI RITUALS currently ships exclusively to the USA and Canada.

Processing Time

Orders are typically processed within three (3) business days. Upon shipment, you will receive a tracking number via email.

Shipping Methods

We offer standard shipping options. You may select your preferred method at checkout.

Shipping Costs

Shipping costs are calculated based on the shipping method chosen and the destination of the package. These costs will be added to your order at checkout.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. This tracking number can be used to monitor your package through our shipping partner's website.

Lost or Damaged Items

CHI RITUALS is not responsible for items lost or damaged during the shipping process. In the event of such an issue, please contact the shipping carrier directly.

Return Policy

Due to the inherent characteristics of crystals, which may include natural cracks, we do not accept returns for crystals. These natural features are not considered defects.

Refund Policy

We offer refunds solely for services or products that CHI RITUALS is unable to fulfill. Refunds are not provided for issues related to the quality of the service.

Process

To request a refund, please contact our customer service within 90 days of your purchase. Proof of purchase may be required.

Exchanges

Exchanges are not provided for crystals due to the unique nature of each piece.

Contact Us

If you have any questions about our Shipping & Return Policy, please contact us.